What a day. I knew we were having a visit from one of the biggest cow's in the company who comes in approximately once a month. Basically came in and destroyed my self-confidence again. Most of the things that she was yipping about though had to do with issues that I could not control. There is no magic formula for making a person who is not a natural sales person an amazing sales person. You can work with those people, find out what motivates them, teach them what you know, demonstrate how to do it, etc. Unless they have the drive and the ambition to do it and are hungry enough to do it then it's not going to happen. There is nothing I can do about the team that I inherited.

One of my girls has been getting herself into trouble a lot lately because of the attitude or at least the way she comes across to people. She basically told one guy (another Associate) tonight to get lost because he was interrupting her sale, so of course he came running down to the office, where I was in the middle of a melt-down with my HR Manager, and told me she had been rude to him. I told him I would talk to her, which I did, and then I left. Later in the evening he comes up to me and say's "Did you talk to her?" "Yes." "Well when can I be expecting an apology?" "Um, you can't. I have talked to her and it won't happen again. That's all you need to know." For god sake these people are insane. Why in hell would he come and expect an apology. It may have been the right thing to do in his eye's but I'm not going to take her dignity away from her because he came running up and told on her. She's already dealing with the fact that she has been talked to twice now so there is no way I'm going to make her apologize. I swear this job is more like baby sitting all the time.